Frequently Asked Questions

Browse our products, tap Add to cart on the items you want, then go to checkout. Enter your delivery address, choose Pickup or Doorstep Delivery, and pay via Mobile Money or card. You will receive an SMS confirmation as soon as we accept the order.

Yes — as long as the order has not been packaged or handed to a rider yet. Contact us as soon as possible on WhatsApp at +233 54 601 4734 or email info@sarahlawsonimports.com with your order number. Once an order is dispatched, changes can usually only be handled as a return.

You will receive SMS updates at every stage (confirmed, processing, shipped, dispatched to rider, delivered). You can also check the live status anytime on our Order Tracking page using your order number, or in your account orders if you signed in.

We are very sorry — please contact us within 48 hours with your order number and a photo of what you received. Reach us on WhatsApp at +233 54 601 4734 and we will arrange to collect the wrong item and send the correct one at no extra cost to you.

Orders paid before 2 pm on a working day are usually processed and dispatched the same day. Orders paid after 2 pm or at weekends/public holidays are processed the next working day.

Standard delivery takes 2–5 business days within Ghana. Express delivery (next day) is available for Accra and Kumasi when you order before 2 pm. Remote areas may take up to 5 working days. See our Shipping page for the zone-by-zone breakdown.

We do not charge a flat or pre-set delivery fee at checkout. You only pay for the items in your cart. After your order is confirmed, our team or the rider will contact you to confirm your address and tell you the exact delivery charge for your area and order size, which you settle directly with the rider on delivery. Want a quote in advance? WhatsApp us on +233 54 601 4734. Store Pickup from our base in Accra, Ghana is always free.

Not yet — we currently deliver within Ghana only. Follow us on social media or sign up for our newsletter to be the first to know when international delivery becomes available.

Our rider will call you before arrival. If we cannot reach you or no one is available, we will attempt delivery again. After two failed attempts the package is held at our store and we will reach out to arrange pickup or a re-delivery (a re-delivery fee may apply).

Yes. Choose Store Pickup at checkout — it is free. Once your order is ready you will get an SMS to come and collect it. Bring the order number and a valid ID.

We accept returns within 24 hours of delivery for items that are unused, in their original packaging, and with all tags intact. To start a return, visit our Returns page or message us on WhatsApp.

For hygiene and safety reasons we cannot accept returns on opened cosmetics or perfumes, intimate apparel and undergarments, swimwear, earrings, and any item marked Final Sale or sold as a clearance bundle. Items damaged after delivery (drops, water damage, modifications) are also not eligible.

If the item is faulty, damaged on arrival, or different from what was advertised, we cover the return shipping. For change-of-mind returns, the customer covers the return shipping cost.

Once we receive and inspect the returned item, we issue your refund to the original payment method within 5–7 business days. Mobile Money refunds usually settle the same day; card refunds may take a little longer depending on your bank.

Yes — when you start a return, choose Exchange and tell us the size or colour you want. As long as the replacement is in stock we will dispatch it once we receive your original item.

We accept all the major Ghanaian payment options through our payment partner Moolre: MTN Mobile Money, Telecel Cash, AirtelTigo Money, and Visa / Mastercard debit and credit cards. All payments are processed securely on the Moolre gateway.

Yes. Card and Mobile Money details are entered directly into Moolre's secure payment gateway and never touch our servers. The site uses HTTPS everywhere, we never store full card numbers or Mobile Money PINs, and passwords are stored as salted hashes.

You pay at the time of placing the order, before we dispatch. If your payment fails or times out, your order goes into a "pending payment" state and we will SMS you a fresh payment link so you can complete it. Pending orders are automatically cancelled if not paid within 7 days.

Not at the moment. All orders are paid in advance via Mobile Money or card on the Moolre gateway. This keeps our prices low and our deliveries fast.

Approved refunds are sent back to your original payment method within 5–7 business days. For Mobile Money refunds, please make sure the number on file is correct. You will receive an SMS once the refund is initiated.

No, you can checkout as a guest using just your phone number and address. But creating an account makes life easier — you can track orders, save addresses, view past purchases, and use your wishlist across devices.

On the login page, click Forgot password and enter your email. We will send you a reset link valid for 1 hour. If you do not see the email, check your spam folder.

Yes. In your account, go to Addresses to save home, work, or any other address you order to often. At checkout you can pick which one to use.

Sign in and visit your account. From there you can update your name, email, phone number, password, and saved addresses. Changes save instantly.

Email info@sarahlawsonimports.com from the address on the account asking us to delete it. We will confirm and remove your personal data within 30 days, keeping only what we are required by Ghanaian tax law to retain. See our Privacy Policy for details.